Frequently asked questions

Every product Hapi supplies is intended strictly for in-vitro laboratory research. Products are not intended for human or veterinary use and have not been evaluated by the FDA.

By placing an order you confirm that you are a qualified researcher and accept these terms.

Browse the catalog (or use the search and goal filters on the shop page), add compounds to your bag, and check out. We confirm your order and send payment instructions by email.

If anything goes wrong, support@hapiproducts.com is one message away.

An account lets you track orders and keep your details saved. You can create one in seconds from the account page.

All orders ship from the United States. Orders placed before 2pm ET, Monday through Friday, are dispatched the same business day.

Shipping is a flat $12, and free on orders over $150. Tracking is emailed as soon as your parcel leaves our facility.

Every parcel goes out in insulated, temperature-stable packaging so your compounds stay within cold-chain conditions from our facility to your door.

Curious why it matters? Our journal article “Why cold-chain shipping matters” explains.

Unopened vials are happiest in the fridge (2–8°C) with the seal intact. Once reconstituted, store in the freezer and avoid repeated temperature swings.

Our journal has a full walkthrough of handling and reconstitution.

Yes — every batch is verified by an independent laboratory for purity and identity, and a certificate of analysis backs it.

New to reading one? Our journal article breaks down what each metric actually tells you.

Because our compounds are temperature-sensitive research materials, we can't accept returns once a parcel has been delivered.

If an order arrives damaged, incorrect, or with a compromised seal, email support@hapiproducts.com within 48 hours with photos and we will replace it at no cost.

Email support@hapiproducts.com or use the contact form — we reply within one business day.